+

locations & counting on the Plume Cloud

Over 400 Communications Service Providers (CSPs) rely on Plume’s Consumer Experience Management (CEM) Platform to deliver hyper-personalized experiences to homes and small businesses everywhere.

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Global Data Viz

Proven results

30%

CHURN

Reduce churn and see an increase in overall customer lifetime of up to 2.9 years

67%

TRUCK ROLLS

Solve problems remotely to drastically reduce in-person tech visits

+60

NPS

Grow & monitor customer satisfaction, improving NPS

$15

ARPU

Expand your pricing strategy with a new service model

BASED ON ANALYSIS OF CALL-IN-RATE DATA FROM TIER-1 AND TIER-2 CSPS OVER A 9-MONTH PERIOD

graph showing the average profit increase with CEM deployment
Innovation-focused GTM strategy

Provide Plume HomePass services by default to all your customers.

CX/NPS-focused GTM strategy

Adopt a hybrid approach, offering HomePass to only a section of the customer base (e.g. all new subscribers).

OpEx-focused GTM strategy

Offer Plume HomePass as an upsell option in addition to existing packages.

images of different routers and wifi extenders in a lifecycle circle
Fiber, DOCSIS, or DSL modems

Connect OpenSync routers directly to existing modems to take over all functions and services

Integrated gateway

OpenSync integration gives legacy hardware, including gateways, a new lifeline

Over-the-top

Plug directly into an existing gateway, set-up becomes fast and simple

Partnership at-a-glance

Simple deployment
  • Turnkey solution, fully managed by Plume
  • Fewer than 45 days from contract to launch
  • Management through all your defined stages
  • Ultra-reliable infrastructure with strict SLAs
Plume software
  • Continuous cloud upgrades to keep you up-to-date
  • Fresh services to delight your customers
  • Open source software through OpenSync
  • Back-end API integration

Ready to join the Plume revolution?

We’ll become your smart home R&D department, arming you with cutting-edge solutions that enable you to grow your business. Everyone benefits from streamlined operations and satisfied subscribers, freeing up time and resources for applications where they really matter.

Who we work with

list of companies plume is partnered with. logos included.

Plume partner ecosystem

ECOSYSTEM ADOPTION
AWS
Telecom Infra
Open Wrt
RDK
SILICON INTEGRATION
boardcom
mediatek
maxlinear
NXP
qualcomm
quantanna
celeno
ODM PARTNERS
Arris
Askey
sagemcom
sercom
vantiva
kaon
cig
hitron
comtrend
heights telecom
zyxel
commscope
humax
castlenet
dzs
CHANNEL & DISTRIBUTIONS
adtran
akamai
nctc
scsk
amt
eps
evolution digital
350+ SERVICE PROVIDERS AND SYNDICATION PARTNERS
baycom
voo mission
allwest
allwest
c3 pure fibre
bell
nos
gci
sunrise
comcast
net white
i3 broadband
mctv
charter white
vodafone
jcom
atlantic broadband
liberty
samsung
cogeco
armstrong
docomo
holston electric cooperative
jersey
deutsche glasfaser
BN Logo

Plume defines success by the happiness our products deliver to customers and partners alike.