For service providers
See your subscriber network in a new light
Haystack is our CSP software solution for superior subscriber experience management. It provides end-to-end visibility of your entire subscriber network, identifies issues in real-time, supplies tools to troubleshoot problems, and offers automated workflows to resolve subscriber issues proactively.
Haystack offers a more efficient way to manage smart home devices while increasing subscriber satisfaction.
Enhance your service with Haystack
Happier customers, less churn
Intelligent and AI-powered monitoring alerts notify CSP support teams of issues before customer experience takes a hit.
Save resources, money, and time
See your entire network and monitored KPIs alongside recommended changes that allow you to remedy identified network issues and reduce truck rolls.
Resolve issues faster
An intuitive interface provides technicians with relevant device Quality of Experience (QoE) and network health data in the subscriber’s home, and tools to reach a resolution to subscriber issues.
The Haystack suite puts your team in control
Browser-based data dashboards provide visibility into WiFi health for each subscriber location and proactively alert support teams to issues.
A robust support application with real-time diagnostics at the node level and sophisticated network performance tools capable of making automatic, performance-maximizing adjustments.
A series of comprehensive dashboards delivers network-level insights, KPI tracking, and device and security analytics throughout the entire customer lifecycle.
What can Haystack do for your bottom line?
All statistics are taken from the Plume Total Cost of Ownership (TCO) Study (2020) and represent the greatest percentages measured for each category. Long-term phone call and cost records for over 2 million customers were analyzed to measure the operational benefits of the Plume CEM platform deployment. This TCO study considers a blended deployment model of Tier 1, Tier 2, and Tier 3 CSPs on a per-customer basis, including multiple service types and home types.
The smart home evolution: How Service Providers can benefit from the data generated by Plume's network of 41 million homes
Measuring quality of experience: the Plume QoE metric
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Armstrong leverages Plume to deliver a superior broadband experience